When our clients are looking for an AV provider, they commonly consider capabilities, equipment inventory, and even the event’s location when making a hiring decision. However, in our opinion, the top priority when choosing an AV provider should be their reputation for exceptional customer service. Here’s how a company focused on customer service can set you up for success before, during, and after your event.
Before Your Event
Excellent customer service starts at first contact. The right account team won’t just take orders; they’ll come to the table with ideas. Your dedicated team should understand your audience size, venue, message, and event tone, no matter the size or complexity. Communication before your event is also a key factor. Finally, your AV provider should be responsive, becoming an integral extension of your internal planning team.
Event Day
The best AV providers continue to provide superior customer service on the day of your event. At Tallen, we believe that goes beyond doing the job and doing it right. It’s also about professionalism, proactive communication, and listening to our clients’ needs. Before the event, your AV provider should take the time to test the setup to ensure a quality live show. They should also have proactively considered all factors and planned for any issues. This includes proper lighting, the potential for audio stage wash, and recording or streaming requirements.
In the end, the key to a successful event is the on-site personnel who bring it to life. A live event is a team effort, and every part of that team needs to work in tandem. Whether or not you have a trusted partner in your corner on event day can make or break the entire experience. At Tallen, we say that the equipment is important, but our people truly make the difference. We hire the best AV technicians in the industry, looking for skilled workers who are service-focused, solutions-oriented, and always looking for ways to make events even better.
Expect More From Your AV Provider
From day one, we knew we wanted to set Tallen apart from our event production competitors by providing incredible customer service and proactive, concierge-level support for events of any size in any venue. So whether you’re planning a small dinner meeting for twenty-five doctors or a financial conference for thousands of loyal customers, you should expect and receive the highest level of customer support from your audio-visual and production partners.
Get in touch with Tallen to see how we can support your next event!